Communication is at the core of all relationships, including work relationships. Most people quit their jobs because of the work environment, not due to the job itself. A recent study by Accenture reports the top reasons for quitting a job in America are disliking one’s boss (31%), a lack of empowerment (31%), internal politics (35%), and lack of recognition (43%).
This phenomenon reflects our collective need for better emotional intelligence and communication skills. One tool that has been useful for me is nonviolence communication (NVC). The “nonviolent” in NVC refers to communicating in a way that does not result in harm. In other words, it means communicating without the use of guilt, humiliation, shame, coercion, threats, and moral judgments, among other things. NVC follows a process of (1) observation, (2) feelings**, (3) needs, and (4) requests. (more…)