Good and poor feedback

Thank you all for your feedback! All of it is extremely useful, and all of it is receiving immediate attention.

However, there is two kinds of feedback — good feedback, and poor feedback. Here are a few examples of good feedback:

«I have added an announcement to the “collaboration” channel (item id 100011), but it doesn’t seem to have appeared in the block on “”.»
«When I try to add an event using Firefox 3 or Safari on Mac OS X, the time sliders in the seem to not work.»
«I cannot seem to post to the “collaboration” channel, even though I used to be able to in the past.»

These are good because they give us all the necessary information we need to start looking into what is going on. We know what is not working for you, what you were trying to do, and what browser you were using at the time.

The following, however, is what would be classified as “poor feedback:”

«Channels do not work on my page.»

«Block seems to display wrong data on /collaboration/projects/.»

«I tried to post, but got an error.»

These are “poor” because they tell us that there is a problem, but not what the problem is, or how to go about replicating or fixing it. The first example does not tell us on which page the problem occurs, so we can’t replicate it. Unless we can replicate the problem, we cannot tell what the problem is, or even how to fix it. The second example tells us where to look for the problem, but does not explain what exactly is wrong with the data. The third one does not tell us what error message you received, and so we don’t know what exactly went wrong.

When we receive “poor” feedback, it means that we have to get back in touch with you in order to get the necessary data, and that takes extra time (that is not spent fixing the actual problem). When we have other tasks in the queue, it’s easy to give preference to “good” feedbacks and put the “poor” ones on the proverbial “backburner.”

So, keep it coming — it’ll all be addressed, and hopefully all of it fixed — but do keep in mind that the better the feedback, the faster your problem will be solved. 🙂

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