7 Tips And Tricks For A (Customer Service) Job

In no particular order of significance:

1. Buy a comfortable pair of shoes. When I say comfortable, I mean the kind that you can wear for 8 hours or more with only a hint of pain in your feet. My job doesn’t give me any official breaks, so I have to assume that I’ll be standing and walking for 8.5 hours every day. I started out my first week with my “comfortable” fall boots, but quickly realized that 8 hours + my ridiculously flat feet = absolute pain. I bought a pair of Converse (which I thought was bad for flat feet because there’s no arch support, but science may have failed us). They have saved my feet ever since.

2. Rest. Take the time after work to give your body a chance to relax, even though it may feel like you’re not that tired. I actually got a cold yesterday, and I’m still wondering if it was due to fatigue, or some strange virus strain that nobody else contracted but me. In any case, rest is so important in preventing your body from falling ill.

3. Exercise. Seems like completely the opposite, but positive stress can be good for the body, and exercising releases endorphins which makes you happy. Anybody who’s watched Legally Blonde knows that. Exercising also increases your body’s immune system (I still don’t know the science behind it) to fight colds, which can be the worst thing ever in -40C Montreal wind.

4. Smile. People like smiles, and smiling/laughing’s contagious (except I wouldn’t advise you to laugh at anyone). Smiling also releases tension in the jaw and can actually improve your mood. I used to have a music teacher in high school who almost never frowned when he was upset, and as a little creepy as that was to see him smile instead, he eventually confided in us that smiling made him feel better. If only we could tell our parents that.

5. Be assertive. Don’t be shy when working behind the counter, because when there’s a flurry of people, everybody’s main goal is to get through the line and off with their orders. It can be frustrating when you can’t do your job because things are moving too slowly or not at all. Be gentle, and nice, but let customers know that they can pay at the cash or order, etc.

6. Don’t be afraid to ask questions. Let your colleagues or boss know when you’re unsure of something, or need help. It’s more probable that your boss would rather you ask the questions early on than right in front of a customer. And if you do end up asking in front of a customer, don’t be afraid of that either. Most Canadians are sympathetic, and can tell if you’ve just started the job. It’s crucial to remember that asking questions doesn’t imply stupidity or weakness, but rather that you’re a teamplayer who wants to help your team get the job done properly and efficiently.

7. Clarify your pay. My first salary was handed to me by cheque, and it didn’t seem to add up to what I had calculated, so I asked my boss if he could give me a pay stub that outlined exactly what parts of my salary was going into which taxes. Don’t be afraid to ask your boss to clarify, because you wouldn’t want to be getting the wrong salary for months! Quebec’s employee guidelines outlines many rights that you have, even if you feel you’re only a “student”:¬†http://www.cnt.gouv.qc.ca/en/documentation-centre/promotional-campaigns/put-your-rights-to-work/index.html

Be Sociable, Share!

Comments are closed.

Blog authors are solely responsible for the content of the blogs listed in the directory. Neither the content of these blogs, nor the links to other web sites, are screened, approved, reviewed or endorsed by McGill University. The text and other material on these blogs are the opinion of the specific author and are not statements of advice, opinion, or information of McGill.