Project Schedule

The following events are being planned for ITSM 2.0.

Dates posted are estimates at this point in time and may change over the course of the project. Keep an eye out for invitations to these events in Outlook.

User Acceptance Testing (UAT) 

  • UAT for Incident Management will begin in early May, 2018
  • UAT for Request Fulfillment and Business Needs will begin in mid-May
  • UAT for all processes will likely continue through the month of June

ITSM Impact presentations

  • Change Agents will be presenting the Change Impacts to their respective units between May 7 and May 25.


  • ITSM Process Managers will produce short demos of each process and make them available in advance of the classroom training, scheduled for mid-May.


  • Training will begin in mid-June and will continue through mid-July, in time for GoLive on July 16.


  • ITSM 2.0 is scheduled to go live on July 16, 2018.

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